If the price of your product drops in our online shop within 30 calendar days of your order date, we will refund the difference on request.
How price protection works
Which purchases are covered?
Price protection applies to all Black Friday products ordered from the DRBO Greenenergy online shop during their respective promotional periods. The 30-day period starts on the order date and continues even if the promotion ends during that period.
Which prices do we compare?
We compare the product price you actually paid with a lower price at which the same product can be ordered from our online shop. The model, variant, quantity, included items and condition must match. For bundles, we compare the complete bundle, not individual components. The delivery country, currency and tax conditions must also be the same.
Generally available discounts and coupon codes are taken into account if they apply to the offer being compared. Shipping, installation and other services are excluded. Gifts, loyalty points and financing benefits are not converted into cash values.
How to request a refund
Contact our customer service team within the 30-day period. Provide your order number and a link or screenshot showing the lower offer. The product, price and date of the offer should be identifiable.
We will check whether the conditions are met. For eligible claims, we refund the difference to the original payment method. Refunds are not automatic. Discounts already applied and previous refunds under this price protection are taken into account so that the same price difference is not refunded more than once.
What is excluded?
Prices from other retailers, individual special offers, offers that cannot be ordered and obvious pricing errors are excluded. New products are not compared with used, refurbished or B-stock products. Cancelled or fully returned products do not qualify for an additional refund under this price protection.
Price protection is a voluntary additional benefit from DRBO Greenenergy. Your statutory rights, including withdrawal rights and rights relating to defects, remain unaffected.
Contact customer service →