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Deutsches UnternehmenAnsprechpartner direkt in Deutschland.
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Service Plus+
Sale price
99,00 €
-67%
Regular price
297,00 €
Regular price
99,00 €
Unit price
VAT included · Free shipping
Value-added tax
The displayed price includes VAT. Your order total is shown before you place your order.
Flexible Zahlung verfügbar
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Auf Lager, versandbereit
Increments of 1
Minimum of 1
Maximum of
Service Plus+
Sale price
99,00 €
Regular price
297,00 €
Regular price
99,00 €
Unit price
1 Produkt · 1 Stk.
Deine Auswahl
-
Service Plus+
Get your special offer now
Get 3 years for the price of 1 year (€99 per year)
Your all-round service for 3 years | The worry-free package for your solar solution
With our Service Plus+ offer*, you enjoy worry-free operation during the warranty period of your selected product:
• Direct replacement in case of repair – fast and uncomplicated, no long waiting times
• Continuous support via phone & video call – until your system works and runs flawlessly
• Response & help within 24 hours – an answer within 24 hours to all your questions and problem reports from our support
* All details about the Service Plus+ offer can be found in our GTC - click here.
What you can contact us about
- Phone and video support
- We help with commissioning, settings and fault diagnosis remotely. A stable phone and internet connection is required.
- First qualified response
- Within 24 hours on working days, Monday to Friday, excluding public holidays at the provider’s location. This is the time to the first qualified response, not a promise that the fault will be resolved within 24 hours.
- Replacement in the event of a fault
- Following fault assessment and remote diagnosis, we decide whether to send an equivalent replacement — new or refurbished — under the service terms. The faulty device must be returned within 14 calendar days after receiving the replacement, following the return instructions.
- No on-site installation
- On-site work, removal, transport, reinstallation and electrical work are not included. The full scope, conditions and exclusions are set out in §6.1 of our Terms and Conditions.
Service Plus+ is an optional additional service for the eligible battery storage unit purchased in the same order. It is not an extension of the manufacturer’s warranty or your statutory rights.
Service Plus+ terms in our Terms and Conditions (§6.1)Frequently asked questions
Must I buy the service together with the battery storage?
The main product or storage set must be marked as eligible for Service Plus+ in the shop and purchased in the same order.
Can I add this service to a battery I already own?
No. Service Plus+ is only available with the purchase of an eligible new storage product or set. It is not available for previously bought or used products.
When does the service start and end?
Unless otherwise stated when ordering, the service lasts for 36 months from delivery of the eligible product or set. It does not renew automatically.
Can the service be transferred?
The service cannot be transferred to another order, another product or another person. It cannot be added to previously purchased or used products.
Have your order details ready
Contact us with your order number, the email address used for your order and a description of the issue. Photos or a short video can help us assess it.
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